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Associate Project Manager, Client Services

Bracket is looking for an Associate Project Manager to be responsible for development and management of projects at assigned pharmaceutical clients.  The projects will include clinical data quality services (e.g. IxRS/RTSM, ePRO) for said pharmaceutical clients. 

Essential Duties and Responsibilities:

Note:  Other duties may be assigned.

Project Management  

Manage all phases of each assigned project, including planning, internal resources, user acceptance testing, and client deliverables
Provides technical direction on design, development, and testing from engagement through implementation of all projects
Manage multiple projects concurrently, maintaining project schedule and quality deliverables in a dynamic environment
Coordinate with other Client Services personnel as well as Professional Services and Technical Delivery resources to ensure the timely and quality preparation of project deliverables based on assigned scope-of-services
Oversee development and approval of study training materials
Manage team of Project Specialists and/or Project Assistants to facilitate project tasks
Ensure all project deliverables are of high quality and exceed client’s expectations in compliance with Quality Management governance procedures
Manage multiple on-going, live IxRS/RTSM projects post-launch, including system changes, data transfers, and investigation of defects
Coordinate with project sponsors to ensure all project expectations are met

Data/Site Management 

Manage identification and resolution of clinical trial data inquiries/data changes and communication to internal and external multi-function resources within project teams
Manage communications with client (e.g. pharmaceutical sponsor, CRO) and site personnel regarding site/study details
Own in-study/maintenance transactional project activities throughout entire project lifecycle, e.g.  project variable fees, inter-department workflow assignment, issue escalation
Coordinate delivery of data reports (e.g., weekly, interim, final, etc.) for submission to pharmaceutical clients

Account Management  

Communicate new opportunities, as identified, at existing clients for Bracket  encompassing Change Orders and new projects
Facilitate new  Change Order creation for assigned projects in cooperation with Business Development Operations
Manage relationships within assigned client accounts including routine written, telephone and face-to-face communication
Provide account updates to Bracket account management teams


Enhance the Bracket business model by institutionalizing business processes, implementing best practices and templates, and seeking ways to work more efficiently
Contribute to the development, enhancement and testing for enterprise IT applications

Experience and Skills

Three to five years of professional experience
One to two years of project management experience

 Experience with managing work plans, project budgets, invoicing, resource allocation and deliverable management
College degree (B.S., B.A.)/University Degree for EU candidates or equivalent years of experience.
Demonstrated analytical, organizational, creative problem solving and structured communication skills
Strong client and vendor relationship skills
Demonstrated experience in career development and team management
Ability to travel for business (<10%)
Demonstrated proficiency with computers, especially Microsoft Office (Excel, PowerPoint, Word, Access)
Fluency in English (will be required to write, speak and understand English to conduct day-to day business)
Ability to manage multiple concurrent projects
Ability to manage own time proactively identify prioritized tasks
Entrepreneurial spirit, drive and work ethic
Focus on attention to detail

Experience with different phases of Software SDLC

Experience with simple database activities (running queries/statements)

 We offer a highly competitive base salary and an outstanding benefits program, including medical, prescription drug, dental, vision, 401(k) with Company match, life insurance, and generous paid time off.

We are an Equal Opportunity Employer, M/F/D/V


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