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Inside Sales Manager


Science. Technology. Service.

Bracket innovates at the leading-edge of clinical research data, one exceptional service at a time. From the advanced technology of our eCOA electronic Clinical Outcomes Assessments flexible platform, to the efficiency of our scalable and configurable Randomization and Trial Supply Management (RTSM) Clinical IRT solution, to our science-focused Rater Training and Quality Assurance programs, Bracket does it faster, better and with an eye on the future of our industry. To achieve this, we maintain an unwavering commitment to employing only the brightest, most talented colleagues gleaned from a wide variety of professional fields.  If you are a creative problem-solver and have a hard-wired, instinctual commitment to exceptional customer service, we'd love to talk to you!

Position Overview:

The Inside Sales Manager will be responsible for developing the inside sales department.  As well as,  increasing revenue and lead creation by focusing on proactively prospecting and qualifying targeted leads using the telephone and email with the goal of converting leads to new opportunities and sales for Bracket.   

Essential Duties and Responsibilities:

Note: Other duties may be assigned.

Develop the inside sales department
Prospect, develop, maintain sales pipeline to consistently grow sales
Perform high volume of cold calls/emails/inmails to prospect and develop qualified leads
Schedule f2f (or webex) appointments with prospective clients for Account Directors (AD)
Assist Account Directors in pipeline research for named clients
Assist AD’s in updating Salesforce with contact/trial information
Assist ADs in preparing slide decks and content (handouts) for governance meetings, bid defenses and client meetings
Maintain and update metrics/data/text for use in proposals and capabilities presentations
Assistance with conference planning and follow up
Increase customer awareness, knowledge and interest in Bracket’s products
Create strategic call plans to support sales activities
Organize and prioritize sales lead information into CRM
Achieve performance objectives set by sales management
Develop strong market/competitive knowledge


Skills & Competencies

Bachelor’s degree or equivalent experience

Minimum 2 yeas inside sales experience with proven track record of success

Strong interpersonal communication skills and impeccable communication etiquette

High level of customer services for both internal and external clients

Good working knowledge of CRM ( preferred)

Must be proficient in MS Office

Strong team player yet able to work independently

Must be composed under pressure

Biotech or pharmaceutical industry a plus

We offer a fully comprehensive benefits program with medical, dental, vision, company paid life insurance, short and long term disability.  Great Paid Time Off program that starts with 20 days of accrual per calendar year; great 401k plan with company match that is 100% vested immediately.  Paid parental leave and other competitive benefit programs.  Great salary and reward and recognition programs. 

EEO Minorities/Women/Veterans/Disabled




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