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Technical Writer, SmartSupplies

The Technical Writer, SmartSupplies role will be responsible for working with the Product Innovation and Implementation teams to develop and publish customer-facing technical documents to support the implementation and use of Bracket’s SmartSupplies application suite. Primary duties include working with internal stakeholders in the design and creation of technical manuals. This role will also be responsible for the editing and maintenance of associated document templates and style guides required for the SmartSupplies application suite

Essential Duties and Responsibilities:

Note:  Other duties may be assigned.

Perform business case review and application use alignment to drive Technical User Manuals and Operations Guides content for clients’ use of Smart Supplies
Draft, edit and publish Technical User Manuals and Operations Guides for the SmartSupplies application suite
Co-author training artifacts to support client onboarding activities (training presentation, general content)
Co-author training artifacts to support employee onboarding activities (product training)
Support subject matter experts in the creation of Case Studies on the use of SmartSupplies

Education and Experience 

Bachelor’s degree or equivalent years of experience in related clinical research or software development field
Minimum of two (2) years technical writing experience or equivalent working knowledge of software application use in clinical research

Understanding of clinical supply chain management and/or clinical trials through prior experience in a clinical research service provider or Biopharmaceutical industry
Experience with SmartSupplies application Suite is preferred
Experience working in a regulated technical environment preferred
Familiarity of Information Technology terminology as well as medical/clinical trial terminology
Experience in MS Office Productivity Suite

Competencies & Personal Attributes

Must have excellent interpersonal, verbal, and written skills and be able to establish/maintain positive working relationships and communicate effectively with both technical and non-technical personnel
Must have demonstrated ability to simultaneously manage multiple ongoing projects of varying scope and complexity with minimal supervision
Must be detail-oriented and able to successfully plan, prioritize, execute, and track tasks and responsibilities in order to meet established individual and group deadlines
Strong organizational, time-management, analytical and decision-making skills in order to efficiently evaluate, plan and accomplish personal work goals
Meeting artifact deliverables must not delay the critical path of projects
Understands that meeting established individual deadlines is a must
Flexibility and re-establishing new deadlines based on changes to project timelines
Experience working in a regulated technical environment and/or previous experience with clinical software highly desirable
Familiarity with configuring business applications is a plus
Familiarity with GCP and 21 CFR Part 11 is a plus

We offer a highly competitive base salary and an outstanding benefits program, including medical, prescription drug, dental, vision, 401(k) with Company match, life insurance, and generous paid time off.

We are an Equal Opportunity Employer, M/F/D/V

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