The Business Systems Analyst I is responsible for working with customers, Client Services and Technical Delivery(TD) staff to discover and understand business needs and translate them into system requirements. The Business Systems Analyst II is responsible for drafting all required SDLC and validation documents and facilitating the review and approval of all project documentation. The Business Systems Analyst II assists with the development, documentation and communication of TD processes and procedures.
Essential Duties and Responsibilities:
Note: Other duties may be assigned.
Plan and facilitate requirements definition sessions with stakeholders to capture business requirements. Responsible for the analysis, definition and oversight of requirements for applications, products and / or integrations of moderate to advanced complexity.
Develop proposed statement of work / vision documentation, and work directly with internal and external customers to produce functional requirements documentation.
Understand the functional business process across the entire organization.
Follows defined validation processes and produces validated documents for all initiatives.
Utilize all available tools and information sources to elicit requirements, including interviews/meetings, document analysis, surveys, site visits, business process descriptions, use cases, and workflow analysis.
Evaluate information gathered from multiple sources, work with stakeholders to reconcile conflicting information, identify/evaluate potential risks, and translate abstract or high-level information into useful/actionable written documentation.
Drafts all required SDLC and validation documents.
Serve as a liaison between project stakeholders (i.e., Client Services, Science, and technical and data management teams) for assigned projects.
May be responsible for application configuration.
Assist in the writing of the test plans, cases & scripts as required.
May review test plans, test cases, and test scripts against requirements documentation to ensure full requirements-testing traceability.
Facilitates and manages the review and approval of test results, and all SDLC and validation documents.
Update requirements as needed throughout the software development lifecycle.
Works closely with project management and software developers to formulate the high level technical solution.
Participate in training and mentoring efforts of project team members in areas of identified expertise as needed
Effectively coach and counsel business users on issues that they might encounter in the course of providing daily project support.
Identifies, coordinates and implements process improvement initiatives.
Other project work and responsibilities as required.
Skills & Competencies
Bachelor’s degree or equivalent years of experience.
3 or more years experience functioning as IT Business Analyst or similar role.
Competencies & Personal Attributes
Ability to communicate verbally and in writing clearly and succinctly, complex project plans, design and technical issues, as well as business and product requirements.
Detailed working knowledge of a System/Software Development Life Cycle (SDLC).
Previous demonstrated success in gathering information from a wide variety of sources and subsequently crafting it into effective and audience-appropriate technical and non-technical documentation.
Proven track record of success analyzing, defining and overseeing requirements for moderate to advanced applications, products and/or integrations.
Proven track record in managing the requirements definition process for a variety of stakeholders representing moderate to advanced organizations.
Familiarity with web based application development and technologies (.NET, XML, etc.) and relational databases (SQL Server) required.
Experience working in a regulated technical environment and/or previous experience with clinical software highly desirable.
Demonstrated ability to simultaneously manage multiple ongoing projects of varying scope and high levels of complexity with minimal supervision.
Excellent interpersonal, verbal, and written skills and be able to establish/maintain positive work relationships and communicate effectively with both technical and non-technical personnel.
Detail-oriented and able to successfully plan, prioritize, execute and track tasks and responsibilities in order to meet established individual and group deadlines.
Strong organizational, time-management, analytical and decision-making skills in order to efficiently evaluate, plan and accomplish personal work goals.
Demonstrated capacity to effectively mentor, coach and train others to ensure the successful transfer of complex technical, process and organizational knowledge.
Proven ability to work in a team-oriented work culture, providing back-up support to team members & establishing/maintaining effective work relationships with co-workers within and across functional areas necessary.
Familiarity with cost benefit analysis is a plus.
Familiarity with SQL Queries is a plus.
Familiarity with configuring business applications is a plus.
Familiarity with GCP and 21 CFR Part 11 is a plus.
Willingness and ability to work non-standard business hours as needs dictate, including ability and willingness to be available to provide project support after hours and on weekends if necessary.
Ability and willingness to occasionally travel nationally and internationally if required. Some travel does take place on/over weekends.
We offer a highly competitive base salary and an outstanding benefits program, including medical, prescription drug, dental, vision, 401(k) with Company match, life insurance, and generous paid time off.
We are an Equal Opportunity Employer, M/F/D/V