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Inside Sales Manager


Science. Technology. Service.

Bracket innovates at the leading-edge of clinical research data, one exceptional service at a time. From the advanced technology of our eCOA electronic Clinical Outcomes Assessments flexible platform, to the efficiency of our scalable and configurable Randomization and Trial Supply Management (RTSM) Clinical IRT solution, to our science-focused Rater Training and Quality Assurance programs, Bracket does it faster, better and with an eye on the future of our industry. To achieve this, we maintain an unwavering commitment to employing only the brightest, most talented colleagues gleaned from a wide variety of professional fields.  If you are a creative problem-solver and have a hard-wired, instinctual commitment to exceptional customer service, we'd love to talk to you!

Position Overview:

The Inside Sales Manager will be responsible for developing the inside sales department.  As well as,  increasing revenue and lead creation by focusing on proactively prospecting and qualifying targeted leads using the telephone and email with the goal of converting leads to new opportunities and sales for Bracket.   

Essential Duties and Responsibilities:

Note: Other duties may be assigned.

  • Develop the inside sales department
  • Prospect, develop, maintain sales pipeline to consistently grow sales
  • Perform high volume of cold calls/emails/inmails to prospect and develop qualified leads
  • Schedule f2f (or webex) appointments with prospective clients for Account Directors (AD)
  • Assist Account Directors in pipeline research for named clients
  • Assist AD’s in updating Salesforce with contact/trial information
  • Assist ADs in preparing slide decks and content (handouts) for governance meetings, bid defenses and client meetings
  • Maintain and update metrics/data/text for use in proposals and capabilities presentations
  • Assistance with conference planning and follow up
  • Increase customer awareness, knowledge and interest in Bracket’s products
  • Create strategic call plans to support sales activities
  • Organize and prioritize sales lead information into CRM
  • Achieve performance objectives set by sales management
  • Develop strong market/competitive knowledge


Skills & Competencies

  • Bachelor’s degree or equivalent experience
  • Minimum 2 yeas inside sales experience with proven track record of success
  • Strong interpersonal communication skills and impeccable communication etiquette
  • High level of customer services for both internal and external clients
  • Good working knowledge of CRM ( preferred)
  • Must be proficient in MS Office
  • Strong team player yet able to work independently
  • Must be composed under pressure
  • Biotech or pharmaceutical industry a plus

We offer a fully comprehensive benefits program.


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