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Project Manager - ePro - Client Services

Bracket is looking for a Project Manager to be responsible for development and management of projects at assigned pharmaceutical clients.  The projects will include clinical data quality services (e.g. EDC, ePRO, IxRS, rater training, endpoint reliability, scale management, cognition, etc.) for said pharmaceutical clients. 

Essential Duties and Responsibilities:

Note:  Other duties may be assigned.

Project Management 

Manage all phases of each assigned project including: budget, invoicing, staffing, project plan and client deliverables
Manage multiple projects concurrently, maintaining project schedule and quality deliverables in a dynamic environment
Coordinate with other Client Services personnel as well as Professional Services and Technical Delivery resources to ensure the timely and quality preparation of project deliverables based on assigned scope-of-services.
Oversee development and approval of study materials
Manage team of Project Specialists and/or Project Assistants, as assigned, to facilitate all project tasks
Ensure all project deliverables are of high quality and exceed client’s expectations in compliance with Quality Management governance procedures 
Oversee study management and coordinate study status with project Sponsors
Manage resources and tasks to ensure all logistics, materials and technologies align with scope-of-services
Coordinate with project sponsors to ensure all project expectations are met

Account Management  

Maximize opportunities at existing clients for Bracket, encompassing Change Orders and new projects
Manage relationships within assigned client accounts including routine email, telephone and face-to-face communication
Provide account updates to Bracket Account Management teams
Assist with the development of new clients as necessary


Development, mentoring and performance feedback for supervised Project Specialists and Project Assistants

Enhance the Bracket business model by institutionalizing business processes, implementing best practices and templates, and seeking ways to work more efficiently
Coach, counsel and provide mentoring and guidance for direct reports
Contribute to the development, enhancement and testing efforts for enterprise products (e.g. EDC, ePRO, IxRS, PRIME, Rater Station, VERIFIED, IR2, PRISM, CDR System, etc.)

Experience and Education 

Four years of professional business experience
Two to three years of project management experience 

Ownership and management of projects budgets, invoicing project workplans, resource allocation and deliverable management
Experience managing direct and indirect resources in a functionally matrixed environment
College degree (B.S., B.A.)/University Degree for EU candidates or equivalent years of experience.
Demonstrated analytical, organizational, creative problem solving and structured communication skills
Strong client and vendor relationship skills, ability to convey complex service project information and resolve project issues
Demonstrated experience in career development and team management
Ability to travel for business (overnight trips each month are occasionally expected)
Demonstrated proficiency with computers, especially Microsoft Office (Excel, PowerPoint, Word, Access)
Fluency in English (will be required to write, speak and understand English to conduct day-to-day business)
Ability to manage multiple concurrent projects
Ability to manage own time and proactively identify prioritized tasks
Entrepreneurial spirit, drive and work ethic
Focus on attention to detail

Professional experience within the pharmaceutical industry is preferred. Training and/or education background valued. 

We offer a highly competitive base salary and an outstanding benefits program, including medical, prescription drug, dental, vision, 401(k) with Company match, life insurance, and generous paid time off.

We are an Equal Opportunity Employer, M/F/D/V



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