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Product Manager


Science. Technology. Service.

Bracket innovates at the leading-edge of clinical research data, one exceptional service at a time. From the advanced technology of our eCOA electronic Clinical Outcomes Assessments flexible platform, to the efficiency of our scalable and configurable Randomization and Trial Supply Management (RTSM) Clinical IRT solution, to our science-focused Rater Training and Quality Assurance programs, Bracket does it faster, better and with an eye on the future of our industry. To achieve this, we maintain an unwavering commitment to employing only the brightest, most talented colleagues gleaned from a wide variety of professional fields.  If you are a creative problem-solver and have a hard-wired, instinctual commitment to exceptional customer service, we'd love to talk to you!

The Product Manager provides product leadership overseeing one or more product or service lines across Bracket. The Product Manager is responsible for working with business leaders in shaping the product roadmap, direction and vision for a practice area. Serving as an expert on Bracket’s products and functionality, providing direction to internal teams and external parties. This role ensures successful development and delivery of Bracket products and services.

Essential Duties and Responsibilities:

Note:  Other duties may be assigned.

Manage, maintain, and develop product roadmap and message.

Understand the competitive landscape leveraging internal and external resources to position Bracket favorably and shape product roadmap. Work with external clients to communicate Bracket product direction.

Work with Business Development to understand the customer user and buyer profiles.

Work with Bracket Marketing to develop product positioning and marketing content for product offerings.

Assist Business Development with the go-to-market sales and implementation strategy for product releases.

Participate and/or establish and lead User Groups and Advisory Panels.

Coordinate with internal teams in establishing priorities and alignment between client-facing product roadmap and detailed internal feature/function roadmap.

Evaluate information gathered from multiple sources, work with stakeholders to reconcile conflicting information, identify/evaluate potential risks, and translate abstract or high-level information into useful/actionable written documentation.

Gathers and documents requirements.

Assists with project planning, scoping and management.

Participate in internal initiatives and projects that enhance product capability.

Identifies, coordinates and implements process improvement initiatives.

Works closely with Quality Assurance to ensure regulatory compliance and support audit requests.

Other project work and responsibilities as required.

Skills & Competencies


Bachelor’s degree or equivalent years of experience


4 or more years experience functioning as a Product Manager or similar role

Competencies & Personal Attributes

Ability to communicate verbally and in writing clearly and succinctly, complex project plans, design and technical issues, as well as business and product requirements.

Detailed working knowledge of a System/Software Development Life Cycle (SDLC).

Previous demonstrated success in gathering information from a wide variety of sources and subsequently crafting it into effective and audience-appropriate technical and non-technical documentation.

Proven track record of success analyzing, defining and overseeing requirements for advanced and complex applications, products and/or integrations of advanced complexity.

Proven track record in managing the requirements definition process for a variety of stakeholders representing large and complex organizations.

Familiarity with web based application development and technologies and relational databases (SQL Server) required.

Demonstrated ability to simultaneously manage multiple ongoing projects of varying scope and high levels of complexity with minimal supervision.

Excellent interpersonal, verbal, and written skills and be able to establish/maintain positive work relationships and communicate effectively with both technical and non-technical personnel.

Detail-oriented and able to successfully plan, prioritize, execute and track tasks and responsibilities in order to meet established individual and group deadlines.

Strong organizational, time-management, analytical and decision-making skills in order to efficiently evaluate, plan and accomplish personal work goals.

Demonstrated capacity to effectively mentor, coach and train others to ensure the successful transfer of complex technical, process and organizational knowledge.

Proven ability establishing/maintaining effective work relationships with co-workers within and across functional areas necessary.

Demonstrated experience leading process improvement initiatives.

Willingness and ability to work non-standard business hours as needs dictate, including ability and willingness to be available to provide project support after hours and on weekends if necessary.

Ability and willingness to occasionally travel nationally and internationally if required. Some travel may take place on/over weekends.

We offer a fully comprehensive benefits program with medical, dental, vision, company paid life insurance, short and long term disability.  Great Paid Time Off program that starts with 20 days of accrual per calendar year; great 401k plan with company match that is 100% vested immediately.  Paid parental leave and other competitive benefit programs.  Great salary and reward and recognition programs. 

EEO Minorities/Women/Veterans/Disabled


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