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Senior Director, Account Management


Science. Technology. Service.

Bracket innovates at the leading-edge of clinical research data, one exceptional service at a time. From the advanced technology of our eCOA electronic Clinical Outcomes Assessments flexible platform, to the efficiency of our scalable and configurable Randomization and Trial Supply Management (RTSM) Clinical IRT solution, to our science-focused Rater Training and Quality Assurance programs, Bracket does it faster, better and with an eye on the future of our industry. To achieve this, we maintain an unwavering commitment to employing only the brightest, most talented colleagues gleaned from a wide variety of professional fields.  If you are a creative problem-solver and have a hard-wired, instinctual commitment to exceptional customer service, we'd love to talk to you!


Position Overview:

The Senior Director, Strategic Account Management is primarily responsible for identifying, qualifying, and closing new business opportunities for select clients in Bracket.  The Senior Director is focused on a core set of established and strategic accounts which include active, well established customers for Bracket.

Essential Duties and Responsibilities:

Note: Other duties may be assigned.

Develops and enhances client relationships with a specific focus on advancing/supporting customer relationships with Bracket assigned key accounts
Identifies, develops and closes opportunities within his/her assigned area of responsibility
Qualifies leads and develops plan to successfully convert opportunities to awards
Manages all aspects of advancing qualified leads to awarded business including:

Developing project budgets utilizing in-house resources to ensure budget accuracy

Coordinating with other Bracket personnel involved in ‘closing’ the opportunity including Practice Leaders, Client Services, and Finance

Closes new business including coordinating the timely execution of contracts for awarded projects.

Identifies areas for strategic growth and expansion at existing clients
Monitors and oversees all ongoing projects within portfolio of assigned accounts to ensure client satisfaction and issue resolution
Liaises with Client Services teams and oversees regular account management meetings for all clients

Requirements:  (Knowledge, Skills, Experience):

At least five years of sales experience within the pharmaceutical industry with proven track record of consistently meeting sales targets and expanding business relationships with large, global, complex customers.

Previous experience with business development for clinical trials is required.

Proven, long-term track record of successful client relationship management and business development performance with clinical research and development Director and VP level customers within pharmaceutical organizations.

Experience selling specialty services to clinical researchers, contract research organizations, and the pharmaceutical industry is preferred.

Ability to work independently, manage time and create plans to achieve personal goals, while focusing on the success of the team is critical.

Ability to think strategically and act tactically in a dynamic environment is essential.

We offer a fully comprehensive benefits program with medical, dental, vision, company paid life insurance, short and long term disability.  Great Paid Time Off program that starts with 20 days of accrual per calendar year; great 401k plan with company match that is 100% vested immediately.  Paid parental leave and other competitive benefit programs.  Great salary and reward and recognition programs. 

EEO Minorities/Women/Veterans/Disabled



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