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Fulfillment & Logistics Technician I

 Position Overview:

The Fulfillment & Logistics Technician I provides fulfillment services, logistics coordination and technical support for equipment provided to clinical trial sites in support of Bracket services around the globe.

Essential Duties and Responsibilities: Other duties may be assigned.

  • Track inventory for all study related equipment and peripherals
  • Perform the build process for devices
  • Complete all validation documentation accurately before devices are released
  • Perform site initiation and/or site support activities

Skills & Competencies:

  • 0 – 1 years experience with end user support and/or help desk duties, troubleshooting hardware and software issues, repairing hardware and software issues and training users in the use of hardware and software
  • Must be proficient with Microsoft Word, Excel, Internet Explorer, Windows XP, Windows 7, Windows 8
  • Knowledge of Help Desk or similar software to track and document his/her work
  • Knowledge of Norton Ghost a plus
  • 0 – 1 years experience using and managing desktop imaging software, preferable Norton Ghost
  • Must be detail oriented and able to take a job to successful conclusion
  • Must be able to work as part of a team
  • Ability to effectively communicate with both technical and non-technical individuals at all levels of the organization
  • Light to medium physical work may be required
  • 0-1 years (minimum) working as a help desk technician, fulfillment technician or similar position in a medium-large scale business environment


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